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SEVERIN FILMS

Severin Films Customer Service Self-Service

Severin Films Help Center

Our current sale policies are conveniently located and updated at severinpolicies.com. 

All questions that you may have about your sale order should be answered there!

Where can I find your Sale Policies?

Orders are typically sent out within 5-7 business days. During holidays or special sales events (Mid Year Sale, Black Friday Sale, etc.), that timeframe will be longer. We will make an announcement on social media platforms with all information. 

We ship via USPS and FedEx to all locations. Shipping is calculated at checkout.

We are pleased to offer FREE Economy Shipping via USPS Media Mail for US orders over $80*. A reduced flat shipping fee of $25 is provided to Canadian customers that place an order for over $130*. A reduced flat fee of $25 is also provided to our International customers who spend over $150* in an order. 

Please note, the Free Shipping Option does not automatically happen during checkout. You have to be the one to select the Free Media Mail Shipping. If you do not want your order shipped via Media Mail, you can select the paid shipping option and it will be sent in a more expedited fashion.
*The Free Shipping offer is NOT valid during site sales events like the Mid Year Sale and Black Friday Sale.

All taxes/duties/custom charges are the responsibility of the customer.

Once your order has shipped, you will receive a shipping notification from our shipping software that will allow you to track your package. Please allow 24-48 hours for the tracking information to appear in the USPS system. Please ensure you list your email correctly in your order to guarantee receipt of tracking number.

Please note that we will ship to the address entered at checkout. If the address is incorrect, or the package is otherwise returned to us, you will be contacted via email and will have 72 hours to respond. You will be invoiced for shipping fees to have the order re-shipped to a corrected address or you will be refunded the original purchase price minus the original shipping fees.

What is your shipping policy?

If you need to make changes to your order, or need to cancel your order, please contact orders@severin-films.com. If your order has not shipped yet, we can accommodate the changes. If your order has already shipped, we are unable to make any changes to the order or cancel it.

All orders are immediately processed through our secure merchant processor as they are placed, incurring irreversible fees. Therefore, if an order needs to be cancelled and it has not yet shipped, a 3% cancellation fee will be deducted from your refund before it is issued. 
*Policy change Feb 2023

Unfortunately we are unable to accept returns. 

All sales are final.

We can only accept exchanges for items that are defective or arrive damaged. Please contact orders@severin-films.com with order information and pictures showing any damage. We may ask that the damaged item be returned or disposed of. This exchange policy is valid for 30 days from receipt of goods.

For damaged items, they can only be exchanged for the same item.

Clothing items are non-returnable.

What is your return policy? Can I edit my order?

We announce all upcoming releases on all of our social media platforms:

Facebook
Twitter
Instagram

We also send out a newsletter with new announcements, so it's best to sign up ahead of time so you don't miss out on anything. 

You can also find information on our YouTube Channel

How can I find out about upcoming releases?

If a pre-order title is in your order, the entire order will not ship until everything is in hand at our shipping facility. 

When you order directly through our website, we strive to ship new releases out prior to the actual street date but there are occasional delays that are out of our control that may delay shipping. We will announce such delays on our social media platforms. 

We try to ship out orders within 5-7 business days after an order has been received. During sales periods this timeframe will be longer. We will announce the expected turn around time at the close of any sale.

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