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I sent an email but have not received a response yet. Why?Updated a year ago

We are sorry that we haven't got to you yet! We try to respond to emails sent to [email protected] within 24 to 72 hours (on BUSINESS days). Please note that the response time can be longer when we're in the middle of shipping brand new pre-order releases. Please refrain from sending multiple emails before we've had a chance to address your initial one. Please refrain from sending multiple messages across other Severin emails or social media platforms as that will confuse us and keep us from responding to you sooner. Do NOT message our employees' personal social media accounts directly.

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